Shipping

We offer free business to business shipping anywhere in North America, however some exceptions or stipulations may apply. Please read the following:

We ship to most major cities in the US and Canada for the shipping cost shown when you check out. Free Shipping’ included in the price on check out is business-to-business only. Residential and/or Tailgate delivery service can be provided at an additional cost. We will choose the best method of shipping to a business address in your nearest major city. Please note that most cities are covered in our flat rate shipping service. If your city is outside of our regular coverage area, we will contact you and provide a shipping quote. Note that residential delivery and/or tailgate service can be provided at an additional cost if required. If you choose to accept the quote we will modify your order and ship your ebike. If you prefer not to continue we will give you a full credit.

2 Wheel E-Bikes
These units will be shipped in the manufacturer’s shipping box unassembled. If desired, we can assemble your 2 Wheel E-Bike for an additional 10% assembly fee. Assembled 2 Wheel E-Bikes have to be picked up at our warehouse in Delhi, Ontario by appointment only. See warehouse contact information below.
2 Wheel Bikes shipped in a box will require assembly and are eligible for our 30 day limited manufacturer’s warranty. (Please read the "Warranty" Section on this web site).

3 Wheel E-Bikes
The shipping cost for our 3 Wheel E-Bikes includes our 10% assembly and packaging fees. All assembled 3 Wheel Ebikes are eligible for our limited 1 Year Warranty Program. (Please read the "Warranty" Section on this web site). If desired you can pickup and assembled 3 Wheel E-Bikes at our warehouse in Delhi, Ontario. Please contact us for special pricing and pickup instructions (1-866-647-2595 X1).

Other Information
All orders are shipped within 3 working days. Orders are shipped by our preferred shipping company. Orders are not shipped on Saturdays, Sundays or Holidays. Please allow up to 10 days for shipping. Some shipping delays are beyond our control such as weather and delivery errors. In order to ensure your order arrives promptly please re-check your ‘ship to’ address and contact numbers. Packages shipped with an incorrect address are subject to a $15.00 non-refundable correction fee, which involves the cost of handling but not the cost of re-shipping. The Customer is subsequently responsible for shipping and handling charges in order to re-ship your package.

Occasionally, an item will be out of stock. Out of stock orders will be held “open” until item is restocked and will be shipped immediately upon arrival. If you order an out of stock item we will notify you immediately and refund your purchase if you prefer not to wait until our next shipment arrives.

All refused shipments of products initially purchased by customers will be charged the cost of shipping both ways on their credit cards or other means of acceptable payment. However, if there is apparent damage to the packaging and the products as witnessed by the shipper in writing only on the weigh bill, the shipment can be refused and Dragon Ebikes will re-ship your product as soon as possible.

Dragon EBikes - Lake Erie Warehousing
10 Main Street of Delhi
Delhi, ON Canada N4B 3E8

Hours of Operation
Monday - Friday 08:00 a.m. - 04:00 p.m.
Please call 519-427-9739 to make an appointment.